FAQ’s
Have Questions? We’ve Got Answers!
⮚ "Click on the links below to quickly navigate to the FAQs for each product category" ⮘
⮚ General FAQs
1. Is shipping free?
Yes, all orders on ScreenUp come with free shipping.
2. How secure is the checkout process?
We use secure payment gateways like Razorpay and UPI to ensure safe transactions.
3. What is your return and refund policy?
We accept returns under certain conditions. For more details, visit our Return and Refund Policy.
4. How long will my order take to arrive?
Delivery typically takes 3-6 business days.
5. Do you ship internationally?
Currently, we only ship within India. International shipping is not available at the moment.
6. Can I change my order after it’s been placed?
Once the order is placed, we cannot change it. However, you can cancel it within 8 hours and place a new order.
7. Are your products compatible with all phone models?
Yes, we offer a variety of screen protectors that fit most phone models. Please check the product description for compatibility.
8. How do I contact customer support?
You can reach out to us through our Contact Us page or email us at support@screenup.in.
9. Can I track my order?
Yes, we send tracking details within 1-2 business days after processing your order.
10. Do you offer discounts for bulk orders?
For bulk or wholesale inquiries, please contact us directly at support@screenup.in for special pricing.
⮚ Tempered Glass FAQs
1. What is the difference between tempered glass and plastic screen protectors?
Tempered glass offers superior protection, scratch resistance, and maintains screen clarity, whereas plastic protectors may not provide the same level of durability.
2. How do I install the ScreenUp Tempered Glass?
The package includes an installation kit. Clean your screen, align the glass, and use the provided alignment tool for a perfect fit.
3. Is ScreenUp Tempered Glass compatible with all phone models?
Yes, we offer tempered glass for a wide range of phone models. Check the product page for model compatibility.
4. How thick is the tempered glass?
The tempered glass is ultra-thin at 0.33mm, providing protection without affecting touch sensitivity.
5. Does it affect the touch screen or fingerprint sensor?
No, it is fully compatible with in-display fingerprint sensors and does not affect the touch screen responsiveness.
6. Can I remove the tempered glass if I need to?
Yes, you can carefully remove it without leaving any residue.
7. Is the ScreenUp Tempered Glass resistant to yellowing?
No, it is made of high-quality materials that resist yellowing over time.
8. Can I use a case with the ScreenUp Tempered Glass?
Yes, it is case-friendly and designed to work with most phone cases.
9. Does the tempered glass come with a warranty?
Yes, we offer a warranty on defects and installation issues. Please refer to our warranty page for more details.
10. What should I do if I receive a damaged tempered glass?
Contact customer support immediately at support@screenup.in, and we’ll arrange for a replacement.
⮚ Tablet Fiber Guard FAQs
1. What is the material of the ScreenUp Tablet Fiber Guard?
It is made from premium plastic fiber, offering scratch resistance and a clear, smooth display.
2. How does the fiber guard protect my tablet?
The fiber guard offers excellent scratch resistance, anti-glare protection, and reduces fingerprints.
3. Is it easy to install?
Yes, the installation kit includes wet/dry wipes, a microfiber cloth, and a dust absorber to ensure a bubble-free application.
4. Does the fiber guard reduce the clarity of my tablet screen?
No, it maintains 99.9% clarity for a vibrant, high-definition display.
5. Can I use a stylus or pen on the screen after applying the fiber guard?
Yes, the surface remains smooth, and your stylus or pen will work perfectly.
6. Is it compatible with all tablet models?
It is compatible with most popular tablet models. Please check the compatibility list for your device.
7. How do I clean the tablet fiber guard?
Use a microfiber cloth to wipe the screen. For tough smudges, use a damp cloth, but avoid harsh chemicals.
8. Can I remove the fiber guard after installation?
Yes, it can be easily removed without leaving any residue.
9. Does it offer full-screen coverage?
Yes, it offers edge-to-edge coverage for complete protection.
10. How long will the tablet fiber guard last?
The screen guard is designed to last for months, offering durable protection against scratches and smudges.
⮚ UV Curved Glass FAQs
1. What is UV-curing adhesive technology?
UV-curing adhesive is a special liquid that bonds the screen protector to your device using UV light, ensuring a bubble-free installation.
2. Can I use my fingerprint sensor with the UV Curved Glass?
Yes, the UV Curved Glass is fully compatible with in-display fingerprint sensors.
3. How is the UV Curved Glass different from regular tempered glass?
The UV Curved Glass is specifically designed for curved-edge screens and provides a seamless, edge-to-edge fit.
4. How do I install the UV Curved Glass?
The installation kit includes UV adhesive and a UV light. Simply apply the adhesive, align the protector, and cure it with the UV light.
5. Is the UV Curved Glass scratch-resistant?
Yes, it features 9H hardness, making it resistant to scratches, drops, and daily wear.
6. Will the UV Curved Glass affect my screen's clarity?
No, it preserves the clarity of your screen with HD transparency for vibrant visuals.
7. Can I use a case with the UV Curved Glass?
Yes, it is case-friendly and designed to fit perfectly with most cases.
8. What should I do if I encounter issues with installation?
Follow the provided installation instructions carefully. If issues persist, contact customer support for assistance.
9. Does UV Curved Glass come with a warranty?
Yes, we offer a warranty for manufacturing defects. Please refer to our warranty page for details.
10. Can I remove the UV Curved Glass after installation?
Yes, you can carefully remove it without leaving adhesive residue on the screen.
⮚ Mobile Fiber Guard FAQs
1. What is the material of the Mobile Fiber Guard?
It’s made from premium plastic fiber, offering ultra-thin protection with a crystal-clear display.
2. Does the Mobile Fiber Guard affect screen sensitivity?
No, it does not affect touch sensitivity or the performance of your screen.
3. How durable is the Mobile Fiber Guard?
The Mobile Fiber Guard is scratch-resistant and designed to protect against daily wear and tear.
4. Can I use this fiber guard with my phone case?
Yes, it is designed to be case-friendly, ensuring smooth compatibility without interfering with your case.
5. How do I install the Mobile Fiber Guard?
The installation kit includes wipes, a dust absorber, and a microfiber cloth to ensure a bubble-free application.
6. Does it have anti-glare protection?
Yes, it has a matte finish to reduce glare, making it easier to view your screen in bright conditions.
7. Is the Mobile Fiber Guard compatible with all phones?
It is designed to fit a range of phone models. Please check the compatibility list to ensure it fits your device.
8. How do I clean the Mobile Fiber Guard?
Use a microfiber cloth to clean the surface. Avoid using harsh chemicals.
9. Does it leave residue when removed?
No, it can be removed cleanly without leaving any adhesive residue behind.
10. Is the Mobile Fiber Guard scratch-proof?
It is highly scratch-resistant but not completely scratch-proof. It will protect your screen from most daily damage.
⮚ Comparisons
📱 Glass vs. Fiber Screen Protector
| Feature | Tempered Glass | Fiber Guard |
|---|---|---|
| Material | Toughened glass (9H hardness) | Flexible fiber composite |
| Scratch Proof | High | Medium |
| Impact Protection | Excellent | Good |
| Touch Sensitivity | Slightly lower | High |
| Clarity | Crystal clear | Good (anti-glare) |
| Case Fit | May lift with tight cases | Side Space Flexible fit |
| Shatter Risk | Can crack or shatter | Does not shatter |
| Availability | Limited to specific phone models | Available for all mobiles; custom made options available |
| Best For | Rough use & max protection | Daily casual use |
| Price | High | Affordable |
🛡️ Clear vs. Matte Screen Protector
| Feature | Clear Finish | Matte Finish |
|---|---|---|
| Clarity | Crystal clear, vibrant display | Slightly muted, anti-glare surface |
| Glare & Reflection | High, especially under sunlight | Low, reduces glare significantly |
| Fingerprint Resistance | Shows fingerprints easily | Hides fingerprints better |
| Touch Feel | Smooth, glass-like | Slightly textured, more grip |
| Outdoor Use | Poor visibility under sunlight | Good visibility in bright light |
| Best For | Watching videos, media lovers | Reading, scroll, gaming, note-taking, outdoor use |
| Stylus Use | Good, but can slip more | Excellent control and precision |
| Visual Quality | Sharp, vivid, true to display | Slightly grainy or soft look |
